Payment Policy

Payment Policy

Effective Date: June 9, 2026

At Bookkeeping By Jenn, we are committed to providing professional, reliable bookkeeping services. This Payment Policy outlines the terms and expectations regarding invoices, payments, and billing.

Accepted Payment Methods

Bookkeeping By Jenn accepts payment through approved electronic payment methods, including:

• Credit and debit cards
• ACH bank transfers
• Electronic invoices
• Other approved payment methods as communicated to the client

Payment instructions will be included with each invoice.

Monthly Bookkeeping Services

Recurring monthly bookkeeping services are billed in advance and are due according to the terms stated on the invoice.

Services may begin or continue only when accounts remain in good standing.

Catch-Up, Clean-Up & Special Projects

One-time projects, including catch-up bookkeeping, clean-up services, QuickBooks setup, and other special projects, may require:

• An upfront deposit before work begins
• Progress payments for larger projects
• Final payment upon project completion

Specific payment terms will be outlined in the project proposal or invoice.

Invoice Terms

Unless otherwise agreed in writing:

• Invoices are due within 15 days of the invoice date.
• Clients are responsible for reviewing invoices promptly.
• Questions regarding invoices should be submitted before the due date.

Late Payments

Payments not received by the due date may be subject to:

• A late fee of 1.5% per month (18% annually) on outstanding balances, where permitted by law.
• Suspension of services until payment is received.
• Delays in the completion of bookkeeping work or reporting.

Returned Payments

Clients are responsible for any fees associated with:

• Returned ACH payments
• Chargebacks
• Declined transactions
• Insufficient funds

Any outstanding balances must be paid before services resume.

Service Suspension

Bookkeeping By Jenn reserves the right to suspend or discontinue services when:

• Invoices remain unpaid past the due date.
• Payment arrangements have not been honored.
• Repeated late payments occur.

Service will resume once the account has been brought current.

Collections

If collection efforts become necessary, the client agrees to be responsible for reasonable collection costs, attorney fees, court costs, and related expenses permitted by law.

No Guarantee of Results

Payment for bookkeeping services compensates Bookkeeping By Jenn for professional time, expertise, and work performed. Payment does not guarantee any specific financial, tax, or business outcome.

Refunds

Due to the nature of professional bookkeeping services:

• Fees for completed services are non-refundable.
• Deposits for work already performed are non-refundable.
• Refund requests will be reviewed on a case-by-case basis.

Pricing Changes

Bookkeeping By Jenn reserves the right to adjust service fees as business needs change.

Clients will receive reasonable notice of any pricing changes affecting recurring services.

Contact Information

For billing or payment questions, please contact:

Bookkeeping By Jenn

Intuit Certified Bookkeeper

QuickBooks Online ProAdvisor

Email: info@bookkeepingbyjenn.com

Website: BookkeepingByJenn.com

We appreciate your business and your commitment to maintaining a timely payment schedule, which allows us to continue providing exceptional bookkeeping services.